Driver Communication Software
Every driver conversation in one place, not on someone's personal phone
Drivers message the office from the Qinetic app. The whole office works from one shared Team Inbox, and any photo or message can become an incident, a driver document or an expense without leaving the chat.
Drivers and the office share one app, and any message can become a record with an owner.
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Team Inbox is part of Pro, £8 per active driver per month
Incident to resolution
Keep accidents, breakdowns, defects, evidence, responsibility and follow-up together until the issue is closed.
The problem with how fleets talk to drivers
Most courier firms run driver comms through personal phones and group chats. It works until it doesn't. The transport manager goes on holiday and nobody else can see what was agreed with a driver. Someone leaves, and two years of conversation history leaves with them. A driver says "I told you about that tyre last week" and there's no way to check.
The information isn't missing. It's trapped on one person's phone, in a group nobody can search, next to their family chat.
Qinetic moves those conversations into the same app drivers already use for their checks, documents and self-bills, and gives the office one shared inbox to work from.
One inbox. Whole office. Full history.
Drivers open the app to see what they're owed. Their messages to the office happen in the same place.
Shared Team Inbox
Every driver conversation in one place. Any team member can pick up any thread with the full history in front of them, instead of forwarding screenshots.
Assign and reassign
Give each conversation an owner, and hand it on when someone's off or busy.
Raise incidents from the chat
A bump, a breakdown, a dispute: create the incident from the conversation, with the messages and photos attached as evidence.
File documents and receipts
Save a renewed licence to the driver's record, or turn a fuel or parking receipt into an expense, without downloading and re-uploading.
Searchable, permanent history
Conversations are held against the driver, not whoever's phone received them. Staff change; the record stays.
WhatsApp still connects
If some drivers still message on WhatsApp, a WhatsApp Business number can be connected so those messages land in the same inbox.
From message to record, without leaving the thread
This is the part a generic shared-inbox tool can't do. They give you a team inbox, but they don't know what a driver, a vehicle, an incident or a PCN is.
In Qinetic the inbox is wired into the fleet record. A scraped bumper becomes an incident with the original photos. A renewed licence is filed to the driver's compliance record. A parking receipt becomes an expense for review. A PCN goes into FineWatch with its deadline tracked.
The conversation doesn't just get answered. It becomes tracked work with an owner and a deadline.
The audit trail you'll wish you'd had sooner
"What was the driver told, and when?" comes up more than anyone likes: insurance claims, deduction disputes, tribunal claims, DVSA investigations. When comms live on personal phones, the honest answer is usually "we're not sure".
With a central inbox, the answer is a search. The instruction, the reply, the photo and the time are held against the driver's record, long after the person who sent it has moved on.
It protects your team too. Nobody's personal number gets handed to forty drivers, and nobody answers work messages at a family barbecue because they're the only one with the thread.
FAQs
Do drivers need the Qinetic app?
Yes, for chat. It's free for drivers on iOS and Android, and it's the same app they use for walkaround checks, documents and seeing their self-bills, so it isn't an extra app just for messaging.
What about drivers who only use WhatsApp?
A WhatsApp Business number can be connected so their messages arrive in the same Team Inbox. Most firms move drivers to the app over time, because that's where their pay and checks are.
Can more than one person work the inbox?
Yes, that's the point. Any back-office team member can see and reply to any driver conversation with the full history, and conversations can be assigned to a specific person.
Is the history kept if a staff member leaves?
Yes. Conversations belong to the driver record, not to an individual's phone.
Which plan includes it?
The Team Inbox and driver-to-office chat are part of Pro, at £8 per active driver per month. Drivers never pay anything.
Get driver comms off personal phones
One inbox, whole-office visibility, and every conversation a record.
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